Frequently Asked Questions

Everything you need to know about shopping the latest Netflix gear.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please note that certain limited-edition collectibles and final sale items may be non-returnable.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your Netflix Shop account.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific delivery address.

Are the products official Netflix merchandise?

Absolutely. Every item sold on the Netflix Shop is officially licensed and developed in collaboration with the creators of your favorite shows and movies.