Returns & Exchanges

We want you to love your exclusive Netflix merchandise, but if you are not completely satisfied, we offer a 30-day return window for most items in original condition. Please note that certain limited-edition drops and digital items may be final sale.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached, and affix the return label to the outside of the box.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location and keep your tracking number handy until your refund is processed.